Customer Service

How Do I pay this VAT Relief Price?

After proceeding to checkout, you will be prompted to complete a form allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for, suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.

Can I purchase VAT Exempt?

The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.

Who can't purchase VAT Exempt?

If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT. In order to pay with VAT, please contact us so we can add this to your order.