If you are thinking of applying for finance, please call us on 08000 23 23 35. We can talk you through your options, how it works, and discuss the products you are interested in applying for.
01.Thinking Of Choosing Finance?
Finance is a great way to spread the cost of your purchase. To make it easy, we’ve teamed up with Deko whose smart technology lets you apply for and complete the loan application quickly and entirely online.
How old do I need to be to apply?
At least 18 years old
Do I need to be employed?
Yes (minimum 16 hours per week or £5,000 per annum), unless you are receiving a pension or disability allowance
Do I need to be living in the UK?
Yes, you need to be a permanent UK resident and have lived in the UK for at least 3 years.
Will I need a bank account?
Yes, you need a UK bank account capable of accepting Direct Debits
What about my credit history?
You do need to have a good credit history with no late payments, debt relief orders, CCJs, IVAs or bankruptcies.
How do I complete the application?
When applying for finance over the phone with us, you will need to provide an email address so your documentation can be emailed to you. If you are accepted, you will then have an email sent to you with a link to review your policy documents, and pay your deposit online to secure your order.
When will my first monthly payment come out?
If accepted, once you have completed your email documents and paid your deposit, we will then process your order. Your first monthly payment will not come out of your bank account until 30 days after we have proven to the finance company that we have delivered your order.
How can I spread my payments?
At this time, we offer 6, 9, 10, or 12-month interest-free packages.
Can I re-pay the loan early?
Yes, you have the right to re-pay part or all of your loan early at any time.
02.Thinking Of Choosing Finance? (continued)
What value of goods can I take finance on?
Any orders between £500 and £5000 can be applied for on Finance with us.
Do I need to put down a deposit?
Yes, a deposit is required to secure the finance, which can be anywhere between 10% and 50% of the value of the goods.
How Will My APPLICATION BE ASSESSED?
Eligibility, credit history and affordability. Deko's finance software will let us know the outcome in just a few seconds.
Will my application be noted as part of my credit history?
Yes. It’s important to know that when applying for finance a hard credit check is made which is recorded on your credit file.
Who are the actual lenders providing me with finance?
Once approved, DEKO will let you know who the lender is and provide you with their full contact details.
Can you recap - what do I need to do if I am approved over the phone?
You then just need to digitally sign your credit agreement sent to you via email, pay your deposit and wait for your order to arrive!
Is a manual decision ever required?
In a few cases, your application may be referred to a lender for manual assessment and you’ll be notified by email of the credit decision within 24 hours. If you’re not approved for finance it could be for a variety of reasons and the lender will be able to give you more information.
Can I Cancel / Widthdraw from the credit agreement?
There is a 14-day cooling off period where you can withdraw from the credit agreement after signing your documents. If you want to do this, you need to notify us. Standard return fees as per our return policy will apply.
A DEKO payment plan does not affect our standard cancellation, refund and returns policy so if you have a problem with your order outside of the 14-day 'cooling-off' period, just contact us. We can still cancel your application and the lender will refund your deposit and any of the paid balance if applicable.
The Legal Bit
Finance is provided through the Deko platform by a number of lenders. You will be offered the best rate available based on your credit history and the lenders’ credit decision policies.
More Legal Stuff
Deko is a trading name of Pay4Later Ltd who act as a credit intermediary. They are registered in England and Wales (company number 06447333) and authorised and regulated by the Financial Conduct Authority (register number 728646). For more information please go to www.dekopay.com/faq or visit www.dekopay.com.