Please note that our engineer services such as home delivery, setup, demonstration, call-out repairs and servicing are only available on the English and Scottish mainland.
Large items such as mobility scooters and riser-recliner chairs are generally held in UK warehouses by our manufacturers and are dispatched to us the same day if ordered before 2pm. We will then prepare your order when it arrives with us the next working day, and give you a ring to arrange a delivery date, which can be as soon as the next working day.
If you want to return something that is not faulty (ie. changed your mind), then we can still collect it for a fee taken from your full refund to cover the cost of collection.
Example collection fee rates for non-faulty items:
£15.00 (Heavy Duty Wheelchair)
£50 (Chair or Mobility Scooter).
A) Because it is simply unwanted or without packaging (up to 15% value)
B) Damaged (We would only deduct the parts+labour needed to repair the item)
C) Bathing, toileting & made-to-measure items (Non Returnable).
We pride ourselves on being as transparent as possible, and only apply re-stocking fees when absolutely necessary.
1) Perishable (wear and tear) components on mobility products such as getting a puncture.
2) Damage caused by the user such as scrapes, damage from liquids
3) Batteries: The max warranty on batteries is 1 year, and mobility product batteries will only be exchanged under warranty if they have been treated correctly as per the user manual instructions.
4) Taking your equipment outside the UK. Unfortunately at the moment, we are only UK-Based and cannot extend any engineer services, whether paid for, or included in your warranty outside of the English, Welsh and Scottish Mainland