Our delivery covers the entire UK, including Northern Ireland. Deliveries to some outlying islands such as the Isle of man may differ or incur additional charges (which we will always call you about to discuss), so if you are living on an outlying island and in any doubt, please call us on 08000 23 23 35.

Please note that our engineer services such as home delivery, setup, demonstration, call-out repairs and servicing are only available on the English and Scottish mainland.
All orders qualify for free standard delivery. Many items may have next-day or additional delivery options offered at checkout (For example, you can have any mobility scooter or chair delivered, set-up, demonstrated, and all packaging taken away by our engineering team for an £80 fee).
Most items under £150 value are held in fulfillment centers around the UK and are dispatched within 1 working day with 48hr delivery.

Large items such as mobility scooters and riser-recliner chairs are generally held in UK warehouses by our manufacturers and are dispatched to us the same day if ordered before 2pm. We will then prepare your order when it arrives with us the next working day, and give you a ring to arrange a delivery date, which can be as soon as the next working day.
Generally, yes. Each of our products will state on the page whether or not next-day delivery is available with an estimated delivery date. Multiple delivery options for eligible items will be available at checkout, so you can choose the required shipping speed. If you order is critical, we recommend calling us to place your next-day delivery order.
Yes. Tracking information will be emailed to you automatically once your item(s) have shipped.
99% of the time, courier deliveries happen without a hitch but if you do end up not receiving your item, just give us a call - We will replace or fully refund and order that does not get delivered, regardless of when the order was placed.
Yes. Our site runs on industry-standard HTTPS encryption, and we only use the safest gateways to process your card payments online, such as Stripe and PayPal.
Orders can be placed online via our website, by purchase order to sales@glebehealthcare.com, or by callling us on Freephone 08000 23 23 35.
As long as the person you are buying for (can be yourself, as well as anyone else) has a long-term illness or disability, yes. All you need to do is sign our declaration when you create your account through checkout, and your order will be marked as VAT exempt. You can also order VAT-exempt with us over the phone, on 08000 23 23 35 or have a chat with us if you are not sure.
We can normally give you a bulk discount for multiple items or quantities, just give us a ring!
14 Days from the day you took delivery.
Under the Consumer Contracts Regulations, we will only charge a restocking fee under any of the following circumstances:

A) Products ordered by mistake or without prior thought to their suitability (up to 15% value).
B) Products returned damaged (up to 100% of the value, but we only deduct the parts+labour needed to repair the item and the drop in re-sale value)
C) Mattresses (once opened) and also Bathing, toileting & customised items such as a built-to-spec powerchair (Non Returnable).

We pride ourselves on being as transparent as possible, and only apply re-stocking fees when absolutely necessary.
Simply give us a call on 08000 23 23 35 with your order number ready, or alternatively email sales@glebehealthcare.com and quote your order number, return reason, and contact details and we will come back to you within 1 working day (usually the same working day) to arrange the collection.
If your item is faulty, we will collect it for free on a day that suits you for a full refund or replacement.

If you want to return something that is not faulty (ie. changed your mind), then we can still collect it for a fee taken from your full refund to cover the cost of collection.

Example collection fee rates for non-faulty items:
£7.50 (crutches)
£15.00 (Wheelchair)
£50 (Chair or Mobility Scooter).
Under the CCR (Consumer Contracts Regulations), we are obligated to refund the base postage cost of every order. We include free standard delivery on ALL our items, and as such this charge is already included in all refunds that are given. In compliance with CCR, upgraded postage options such as next-day delivery and engineer home delivery are non-refundable.
All equipment comes with a minimum 1 Year Warranty for free replacement parts, with many more products having a 2 year warranty. Check the specific product details for information on the warranty length.
Just like if you purchased from a high street shop, if you can return the item to us yourselves, we will repair your equipment free of charge. If however like most people you are not able to return a large scooter or chair to us for repair, we highly recommend you cover yourself with home call-out cover (labour), which is selectable as a £60 option on all our listings. This covers you for up to three in-home engineer call-outs, so if anything goes wrong, you simply need to give us a call with your issues, and we will get our engineers to arrange a visit to get you up and running again at no cost. If you need an engineer but are not covered by call-out warranty, you can always get us out for a one-off call-out fee of £80, and £40 if a return visit is needed.
It is always best to give us a call on 08000 23 23 35 to see what we can do. As long as you are within the base (parts) warranty period, we can send you the replacement parts needed to make repairs free of charge. Most of our equipment is modular and as long as you have someone able-bodied around to help, we can guide you in swapping out most faulty parts and troubleshooting the equipment. If your repair is more complicated and needs an engineer, we can come out to make repairs for a flat £80 fee anywhere in the UK mainland, and if we need to come back with spare parts, the cost for the second visit is halved to £40.
Just a few:

1) Perishable (wear and tear) components on mobility products such as getting a puncture.

2) Damage caused by the user such as scrapes, damage from liquids

3) Batteries: The max warranty on mobility batteries is 1 year and is only effective if the batteries have been treated properly as per the instructions that came with your product. As such, the procedure for battery complaints is as follows:
a) Decide whether to pay a deposit for a new set of batteries (refundable if batteries tested as faulty) or wait for the test results.
b) We will send an engineer (free or at call-out price depending on the level of cover you selected on your vehicle) to take the batteries away for testing. At this point, they will install your new batteries if you decided to put a deposit down on them (see 'a' above).
c) Your batteries will then be tested professionally with a readout produced and sent to the manufacturer for analysis. If the batteries are deemed faulty, you will either get your battery deposit refunded if you already paid for them, or a new engineer visit arranged to install the batteries under warranty.
Note: If you did not put a deposit down and the batteries test as user damaged (not faulty), you will be responsible for purchasing a new set of batteries.

4) Taking your equipment outside the UK. Unfortunately at the moment, we are only UK-Based and cannot extend any engineer services, whether paid for, or included in your warranty outside of the English, Welsh and Scottish Mainland

5) Any mobility product suffering loss or damage occurring whilst in the possession or control of airport authorities, airlines, baggage handlers or whilst on an aircraft.

For business customers, we will uphold the warranty terms stated or selected on any of our products, so long as the products are not rented by the customer to additional persons or parties, whether for free, or for a fee.

Any equipment that is rented or loaned out by our customers without prior authorisation from ourselves becomes the customer's responsibility to repair and maintain, with all warranty becoming void (although parts can still be returned for a credit if found to be faulty).

For care homes and institutions, normal use of equipment within a care environment setting is acceptable, so long as the residents are under the direct care of the purchasing organisation.