A) Mobility equipment such as scooters, powerchairs, beds and chairs that are ordered by mistake or without prior thought to their suitability (up to 15% value).
B) Products returned damaged or incomplete (up to 100% of the value, but we only deduct the parts+labour needed to repair the item and the drop in re-sale value)
C) Mattresses and patient slings (once opened) and also Bathing, toileting & customised items such as a built-to-spec powerchair (Non Returnable).
We pride ourselves on being as transparent as possible, and only apply re-stocking fees when absolutely necessary.
If you want to return something that is not faulty (ie. changed your mind), then we can still collect it for a fee taken from your full refund to cover the cost of collection.
Example collection fee rates for non-faulty items:
£50 (chair or scooter/powerchair)