14 days, starting from the day you took delivery.
Under the Consumer Contracts Regulations, we will only charge a restocking fee under any of the following circumstances:

A) Mobility equipment such as scooters, powerchairs, beds and chairs that are ordered by mistake or without prior thought to their suitability (up to 15% value).
B) Products returned damaged or incomplete (up to 100% of the value, but we only deduct the parts+labour needed to repair the item and the drop in re-sale value)
C) Mattresses and patient slings (once opened) and also Bathing, toileting & customised items such as a built-to-spec powerchair (Non Returnable).

We pride ourselves on being as transparent as possible, and only apply re-stocking fees when absolutely necessary.
Simply give us a call on 08000 23 23 35 with your order number ready, or alternatively email and quote your order number, return reason, and contact details and we will come back to you within 1 working day (usually the same working day) to arrange the collection.
If your item is faulty, we will collect it for free on a day that suits you for a full refund or replacement.

If you want to return something that is not faulty (ie. changed your mind), then we can still collect it for a fee taken from your full refund to cover the cost of collection.

Example collection fee rates for non-faulty items:
£7.50 (crutches)
£15.00 (wheelchair)
£50 (chair or scooter/powerchair)
£80 (chair or scooter/powerchair without packaging)
Under the CCR (Consumer Contracts Regulations), we are obligated to refund the base postage cost of every order. We include free standard delivery on ALL our items, and as such this charge is already included in all refunds that are given. In compliance with CCR, upgraded postage options such as next-day delivery and engineer home delivery are non-refundable.