A) Mobility equipment such as scooters, powerchairs, beds and chairs that are ordered by mistake.
B) Products deemed 'not suitable/not fit for purpose' if you did not contact us for guidance on suitability prior to your purchase and the product(s) match it's description given on our website in specification and functionality.
C) Products returned damaged or incomplete (up to 100% of the value, but we only deduct the parts+labour needed to repair the item and the drop in re-sale value)
D) Items that arrive too large for your premesis, where you did not measure your property for access and manouverability and compare it with the specification for the product given on the detail page or call us to check first.
We pride ourselves on being as transparent as possible, and only apply re-stocking fees when absolutely necessary.
If you want to return something that is not faulty (ie. changed your mind), then we can still collect it for a fee taken from your full refund to cover the cost of collection.
Example collection fee rates for non-faulty items:
£50 (chair or scooter/powerchair)
- Patient slings (once opened)
- Bathing & toileting items (such as bath lifters)
- Customised items such as powerchairs.
- High-demand items ordered in bulk quantities such as hand sanitiser dispensers.
We reserve the right not to accept cancellation for pre-ordered and made-to-order items from business or charitable entities.