After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
Each bed is made to order, with the manufacturing process taking about 3-4 weeks. Once finished, your bed will be handed over to a 2-man delivery team, who will ring you to arrange a suitable installation date, which is normally within 1-2 weeks of the bed being finished. This means from the point of order to the day of delivery, your bed should be delivered within 4-6 weeks.
Our 2-man delivery team will bring the bed indoors in pieces and set it up it in a room of your choice. Once set-up, they will also test the bed with you present to confirm everything is working, and you are happy.
Yes, although this does add a cost of £150 (charged by the furniture assemblers to us, which we must pass on). This option can be selected when adding the bed to your shopping cart.
Due to the size and nature of this product, we deliver anywhere in the Great British mainland (England, Scotland & Wales) only.
No. This is a made-to-order bed and is handmade to your exact option selections and as such is a 'customised' item in the eyes of the law, meaning it cannot be easily resold and therefore is non-cancellable and non-refundable.
This is extremely rare - Our bed delivery teams take great care and specialize in handling beds, and we therefore guarantee that any bed delivered damaged or faulty will have an engineer dispatched to your home as soon as possible to replace any damaged or faulty components.
As a prestigious British manufacturing company, your bed is covered by Sitting Pretty's 3-year guarantee on the internal mechanism. If you have a problem with the bed, simply contact us, and we will arrange for one of Sitting Pretty's engineers to visit your home to make any needed repairs. The bed's mattress, frame, and electrical connections are also warranted for the first year.
If you want to cover yourselves against accidental damage, you can add accidental damage cover (£80.00) This paid option adds insurance against accidental damage, such as pet damage, stains and more. For full details on this insurance policy, please click here to view the Insurance Product Information Document.
With more than 10 years trading Nationwide from our premesis in Wiltshire (company number 08132144) Mobility South West Limited has evolved the Glebe brand constantly over time, and what first started out as a services company to hospitals and nursing homes now has now evolved into a bustling e-commerce operation combining a strong range of exclusively-imported, futuristic and premium products with an old-school friendly attitude to customer service.
Through our many iterations over the years, we've had a great deal of time to learn not only what's important when it comes to mobility equipment, but also which aspects of our industry are stuck in the past, and are making it our mission to develop something unique with Glebe Mobility.
Most retailers in our industry are plagued by one of the following problems:
Glebe Mobility was born out of recognition that as younger generations come to a phase in their life where they need a mobility product, they deserve to be excited about purchasing something that stands out from the crowd in all aspects of design, both in the appearance of our products, and the careful thought into how we can make them more useful and truly valuable for the money paid
We've condensed nearly a thousand products from our range into less than a hundred for Glebe Mobility, only bringing the best product from each category, along with our own-branded products which have each been specifically designed to bring more features to the table for the same price as other competitor products, all while looking smarter and ditching the traditional boring colours you see on every other scooter, wheelchair etc.
It's not just the products on our site that we believe are the best - It's the aftercare too. Every product comes with an engineer warranty as standard, meaning if anything goes wrong, we can send engineers, or uplift your product to our workshop completely free of charge.
Used responsibly, finance is a great way to spread the cost of your purchase. We’ve teamed up with Deko, whose secure technology lets you complete a loan application with one or more carefully selected lenders quickly and easily. Deko is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority. Find out more about how Mobility South West Ltd T/A Glebe Mobility and Deko are regulated. under the “Legal Information” section of this page. You can find out more about Deko below
https://www.dekopay.com/for-customers
Deko connects you with lenders whose finance options are best suited for you and your purchase. As a customer of Glebe Mobility, your finance application will be considered by Omni Capital. If they decline your application, Deko will present your application to another lender with different acceptance criteria, so you have a second chance to be approved.
To spread the cost of your purchase, simply choose Deko at the checkout and select the finance option that suits you. The application form is quick and simple and includes help text throughout to assist you. You will receive a decision from your lender in just a few seconds.
Please be aware that finance options are a form of credit. If you fail to maintain your payments, your lender could ask a debt collector to contact you or commence legal action to recover the money you owe. A poor repayment record will affect your credit file.
All of Deko’s lenders hold the required authorisation and permissions to provide you with credit. They need to meet high responsible lending standards, so you can rest assured that your application will be considered fairly and responsibly.
Whichever lender Deko introduces you to, Deko may receive a commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders Deko works with pay commission at different rates, but the commission received does not influence the interest rate you pay. You will be offered the best rate available from Deko’s partner lenders, based on the lenders’ decision policies. You have the right to know the amount of commission paid in relation to your application - if you’d like this, you can ask Deko’s customer support team on support@dekopay.com or by phone on 0800 294 5891.
· At least 18 years old
· Gross annual income of £5,000+
· UK resident (of 3 years or more)
· UK bank account capable of accepting Direct Debits
· You are not currently bankrupt, subject to an Individual Voluntary Arrangement (“IVA”), or have any Country Court Judgments (“CCJs”)
Deko works with a carefully selected panel of lenders. Each lender’s eligibility criteria will be different and so if you do not meet the criteria for a particular lender, your application may be passed to another lender on Deko’s panel for consideration.
We offer a range of interest-bearing finance options to help you spread the cost of your purchase over 12 to 48 months . The value of the loan needs to between £250 and £5000, and you can choose a deposit of up to 50% of the value of the goods.
Deko wants to make sure that you understand the costs, terms and key features of the finance options available to you. You will see this information as you shop and at checkout.
Use our finance calculator at checkout to see how different loan values, terms and interest rates affect the total amount you need to pay and the monthly repayments. The finance calculator is for illustrative purposes only and is not a quote, or formal offer of finance. The offer you receive if you apply will be dependent on your personal circumstances and the lender’s policies.
It’s important that you understand what this information means for you before you decide to apply for finance. The numbers and information you see when taking out finance can be overwhelming and so Deko has provided a simple guide below to help you.
Here is an example of what you might see at checkout, with some handy explanations to help you understand what it all means. Please note that this is just an example, the format, layout and content of checkout finance calculators may vary.
Whichever finance option you choose to apply for, you need to be sure that you can afford to pay the deposit, and keep up with your monthly repayments. You should think about any changes to your situation that might occur during the term of the loan, which could impact on your finances - e.g. retirement, moving home, changing jobs, or any health issues which could affect your income or expenditure.
Alongside the finance calculator and on some of our promotional banners, you will also see the representative example. This could be written in a sentence, as shown in the example below, or in a table format:
Representative example
Cash price £1000.00, Deposit £200.00. Total amount of credit £800.00 over 48 months with an annual interest rate of 24.9% (Fixed). Monthly repayments will be £20.82 with a total repayable of £1199.20. 24.9% APR representative.
The representative example shows the finance information that we expect to apply to more than half of accepted applications for the specific amount and repayment term.
As we mentioned earlier, the representative example is not a quote or formal offer of finance - we display this to help you understand how much a loan will cost, and so you can compare it with other products.
Whilst these numbers are there to help you understand what a loan will cost you, it’s important that you understand any other potential costs in the terms and conditions of the finance option you select. For instance, you may be charged missed or late payment fees if you don’t keep up with your payments.
Will I be accepted for finance?
Your application will be assessed based on eligibility, credit history and affordability and Deko will let you know the outcome in just a few seconds. Your lender will perform a ‘soft’ credit search on your credit file as part of their assessment, to determine whether the loan is affordable for you and if you are likely to make your repayments on time.
It’s important to know that if your application is accepted, a ‘hard’ credit check may be made on your credit file. Only you can see that a ‘soft’ search has been made on your credit file, but a ‘hard’ credit check will be visible to others viewing your credit file, for example, if you apply for credit in the future, the lender will see that an application credit search was made on your credit file.
If you don’t meet the first lender’s criteria, then Deko will pass your application to another lender from their panel who may be able to lend to you.
Once approved, Deko will let you know who the lender is and how to contact them. You will then need to e-sign your credit agreement, pay your deposit (if applicable) and wait for your order to arrive.
In a few cases, your application may be referred to a lender for manual assessment and you’ll be notified by email of the credit decision within 24 hours.
What do I do if I have been declined?
If your application was declined, your lender may be unable to give you specific reasons why. Lenders use information from your credit report, alongside your income and expenditure data to make a lending decision. If you feel that there has been a mistake, please contact your lender - their contact details will appear on the email informing you that your application was declined.
You can also contact the Credit Reference Agencies if you think there is a mistake on your credit report:
Before signing your credit agreement, you will be given some important documents that include key information about your loan. It is important that you read these documents and understand the information and key terms. If you have any questions about the information in your credit agreement before you sign it, Deko’s customer support team can help - you can contact them on support@dekopay.com or by phone on 0800 294 5891.
Who should I contact if I have a question about my loan?
For any questions about your loan, such as your Direct Debit or updating your personal details, please contact your lender. Their contact details will be provided throughout your application and on any communications you receive about your finance application.
I'm having problems paying my deposit online
Please contact Deko customer support at support@dekopay.com or 0800 294 5891.
When will I receive a copy of my loan agreement?
You will be presented with an unsigned copy of your credit agreement for you to sign once your lender has made their decision. Once you have signed your credit agreement, your lender will also sign it and a copy will be available for you to download. These will also be emailed securely to your given email address.
If you need a copy of your agreement at any point after this, you can request this from your lender.
The terms of your loan agreement will set out your right to withdraw. You may be able to withdraw from your loan agreement within 14 days. However, if you do so, you will still be responsible to pay for your goods by another payment method.
How do I make my monthly payments?
Your lender will help you set up convenient, pre-authorised payments via your bank account or your credit/debit card.
Can I request delivery to an address other than my home address?
In order to safeguard against fraudulent applications, we are only able to deliver goods to your home address.
I want to amend my order.
If you have been approved for finance, the amount or term cannot be amended. You will need to contact us (your retailer) to amend the goods or services you ordered and you may need to complete a new application for finance. Please note we cannot guarantee a new credit application will be approved.
I haven't received my goods or service.
Please contact us at support@glebehealthcare.com and we will help you.
I want to change my Direct Debit details.
Changing your payment date can only be done once the first payment has been taken. Please contact your lender to talk to them about updating your Direct Debit details.
Are there any fees or charges to pay?
There is no fee for processing your application, and Deko does not charge you for its credit broking services.
Fees will be payable to your lender if you fail to maintain your repayments. Fees and charges may include late payment fees and administration/letter fees if you are issued an arrears or default notice. Full details of all fees and charges will be set out in the terms of your credit agreement.
I want to return my goods and cancel my finance agreement.
Please see our returns and cancellation policy here . Some products cannot be cancelled, for example, made-to-order or bespoke goods, so you should check this before you complete your purchase.
Where you do have the right to cancel, you must do this within 14 days of entering into the finance agreement.
To cancel your finance agreement, please contact us (your retailer) and arrange to return your purchase or cancel the services. Once we have confirmed cancellation, we will advise your lender to cancel your finance agreement and refund any payments that have been made. If you made your purchase in-store, we will refund any deposit payment that you made. Your finance agreement can only be cancelled by your lender if your purchase is cancelled with us.
What happens to my loan if I want to return my order?
If you are not satisfied with your purchase you can return it up to 14 days after delivery. In this case, we will notify your lender to reduce your loan amount accordingly. You will receive confirmation from your lender within 5 business days after we received your return in cases where a full refund is processed.
It’s a fact of life that things can change for any of us. If something changes in your personal, or financial circumstances, Deko and your lender will do all they can to help make it as easy as possible to submit your application and manage your loan repayments.
If you’re struggling at any point with your application online, or you don’t understand anything, please contact Deko’s customer support team at support@dekopay.com or 0800 294 5891.
If you find yourself struggling due to a change in your circumstances, please contact your lender and ask for their help.
In order to process your application, you will be asked to provide information about your personal, employment and financial situation. Deko share your personal data with their partner lenders so that they can make a decision about whether to offer you finance. Lenders perform a search with one or more Credit Reference Agencies to conduct their creditworthiness and affordability assessment to enable them to make their decision.
You can find out more about how Deko uses and protects your personal data in their Privacy Policy
Your lender will let you know where you can find more information about their privacy policy.
If you still have questions about your finance application or need some help completing it, check out Deko’s FAQs here.
For any questions related to finance, please contact your lender. Their contact details will be provided throughout your application and on any communications you receive about your finance application.
Achieve your perfect position thanks to the twin motors that allow independent adjustment of the backrest and legrest. From sitting up to watch TV, to putting your feet right up to reduce swelling (or both). All controlled from a simple handset (or a handset for each of you if you are having a twin bed)
Each bed model goes through rigorous design and testing processes at our highly experienced British Factory, which uses only high quality timber, and fine padding and upholstery to cut, bolt, screw and glue each bed together to order.
As a complete package, we include engineer home installation with every bed, which includes a 2-man team visiting your home within 5-6 weeks of order and setting up the bed and demonstrating the controls. You can also opt to have an old bed removed at the same time.
Every order comes with a 3 year warranty on all moving parts to back up the solid quality of our beds. We also include 1 year's cover on the mattress, electrics, fixtures/fittings and upholstery, plus you can insure the bed against accidental damage for 5 years for just £80.
Weight Limit
Total length
Mattress to floor
Headboard height
Knee-break leg lifter
Backrest Adjustment
Not returnable
Perfect for an individual looking to upgrade their night-time comfort, the single size comes in three different size options, from the narrow 2ft 6 inch version to the large single 3ft 6" option.
Perfect if you don't need each side to operate independently, our doubles come in four different sizes and include one handset and mattress covering the total width of the bed.
Please note, 5ft and 6ft doubles can take two 20 stone max people due to having two synced mechanisms underneath.
Perfect for a couple that want independent adjustment of their side of the bed, all twin beds come with two separate handsets, beds and mattresses, that are bolted together and share a headboard and footboard.
All our beds come with a fully upholstered surround, which includes a matching headboard and footboard in one of the designs below:
Firmness | Materials | Core | Topper | Cover | Warmth | |
---|---|---|---|---|---|---|
Oak | 6/10 | Standard | 10" Pocket 600 | Quilt | Coolmax | Cool-Standard |
Willow | 6/10 | Standard | 8" Pocket 600 | 2" Memory Foam | Coolmax | Standard |
Hazel | 7/10 | Premium | 9" Pocket 1000 | 1" Memory Foam | Tencel Soft | Standard |
Birch | 4/10 | Premium | 8" Reflex Foam | 2" Memory Foam | Soft Finish | Standard-Warm |
Cherry | 5/10 | Premium | 9" Reflex Foam | 1" Gel Foam | Heaton Soft | Standard |
Spruce | 8/10 | Standard | 8" Ortho Foam | 2" Memory Foam | Standard | Standard |
Our chinelle fabric is provided from the Belvedere collection by Christina Marrone fabrics, and comes in a wide variety of colours that have the look and feel of draylon velvet.
100% Polyester, 70,000 rub test.
Fancy something a little different? We've sourced a range of different pattern types from some of the best upholstery manufacturers to give your bed a more personalised touch.
A timeless design coming in a range of colours, our herringbone fabric is perfect for those wanting a classic look on their bed. Our beds look especially good in darker, more neutral tones such as slate, grey and ebony.
Stunning sumptuous velvet has an inviting softness and beautifully soft to the touch. If you want the most luxurious 'matt finish' fabric that is incredibly soft, this is the option to go for. Available in a range of bold shades ranging from neutrals to fashion-led colours along with a rub test of 50.000.
The Infiniti collection from covertex. This is a premium faux leather with a 100,000 rub test that is built to last and holds its own when compared to geunine leather. As upholstered parts of the bed are not sat on like on chairs, it makes sense to opt for faux leather for most customers.
As standard, this bed carries a 3 year warranty on the mechanism, meaning if anything goes wrong with the mattress platform or moving parts, we will send a specialist engineer to your home to make repairs free of charge.
As a paid extra, you can opt for our 5 year Stainguard warranty. This extends warranty repairs on the bed from 3 years to 5 years, and also adds accidental damage cover, meaning that if you stain, scratch, or otherwise damage the bed, you will be covered.
Click here to read more about this insurance in the IPID.
Once your bed has been made to order, you will recieve a call from our engineers to book in your delivery appointment.On the day of delivery, a 2-man team will bring your bed into your bedroom and set it up, demonstrate it, and remove all the packaging.
Glebe Healthcare & Mobility
End of Chelworth Industrial Estate, Cricklade, Wiltshire, SN6 6HE
Glebe Mobility is a trading name of Mobility South West Limited, company no. 08132144
Opening Hours:
MON to FRI:
9:00AM - 5:00PM
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