Privacy & Data Protection
This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data at Glebe Healthcare (End of Braydon Lane, Chelworth Ind. Estate, Cricklade, SN6 6HE), and how we protect your privacy.
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
- Remember who you are after you log in so that you do not need to authenticate at each click;
- Monitor if our website is running with the high performance we are dedicated to providing;
- Let you browse between products without having to start back from the home page at each click;
- Remember if you put something in your shopping cart before you decide to checkout; and
- Ensure that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communications related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
Accounts
You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again - you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.
Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications immediately should you choose to unsubscribe from them by using the link at the bottom of any email.
Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers. Again, starting with the first review email, you will be able to unsubscribe by simply clicking the link at the bottom of the email.
Personalization
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.
How do we process your information?
We use an external provider to run our store, Shopify. Shopify is committed to providing best-in-class service and data protection. Through Shopify, we also use other, highly specialized external providers to provide the most competitive services. These are:
- Brightpearl (Order Processing Software) – Their privacy policy can be found here
- FEEFO (Product & Service Review Gathering) – Their privacy policy can be found here
Payment:
Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information.
- Stripe (Card Payments) – Their privacy policy can be found here
- Paypal – Their privacy policy can be found here
- Deko (Omni Capital Retail Finance) – Their privacy policy can be found here
Shipping:
We integrate with a number of shipping companies to fulfill your orders.
- Royal Mail – Their privacy policy can be found here
- Palletways – Their privacy policy can be found here
- UK Mail – Their privacy policy can be found here
- UPS – Their privacy policy can be found here
- DHL – Their privacy policy can be found here
- DPD - Their privacy policy can be found here
Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations. We also keep a record of the VAT exemption form you may have completed if you are purchasing products on for yourself, or on behalf of someone who has a long term disability or illness for the purposes of satisfying HMRC requirements in line with notice 701/7 – VAT reliefs for disabled people.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at gdpr@glebehealthcare.com if you wish to make a request.
Who can you reach out to for complaints and information relating to privacy?
If you have any concerns about our use of your personal information, you can make a complaint to us at GDPR@glebehealthcare.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113 - ICO website: https://www.ico.org.uk
Who can you reach out to for complaints regarding our products or service?
Please email support@glebehealthcare.com with the prefix COMPLAINTS in the subject line.
Any update?
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page.
