After proceeding to checkout, you will be prompted to complete a form allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for, suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT. In order to pay with VAT, please contact us so we can add this to your order.
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Within 3-4 working days.
We deliver to the Great British mainland (England, Scotland & Wales) only.
We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
Yes, so long as you call to confirm this so we can ensure it will be ready in time. We will provide a demonstration and keep the box if you wish.
We will offer to replace it without quarrel, so long as you notify us within 48 hours of the order being tracked as delivered and the item shows no signs of use. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.
14 days starting from when the order tracks as being delivered.
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
You are responsible for ensuring the product is adequately packaged and protected in transit.
Note that if you are returning an item because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the product develops a fault after 14 days of taking delivery, please check our excellent warranty policy for details.
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Please note that in line with the consumer contracts regulations, express, engineer/set-up and 'ready to drive' delivery options are non-refundable.
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Click here to submit a warranty repair request.
All our products carry a minimum 1-year warranty. We pride ourselves on being extremely accommodating with warranty claims, and endeavour to keep our customers happy at all times. If we cannot economically repair a product within it's warranty period, we will replace it. Outside of warranty, we also will help out where we can and maintain our customer-first ethos to the best of our ability.
All our products carry the following warranty exclusions:
Van Os Medical’s greatest source of pride was the introduction of the market's first modern and inclusive lightweight manual wheelchair the G-Lite Pro. Move forward 10 years and we arrive at the latest incarnation in the series: The G-Explorer. With the addition of pneumatic mountain bike tyres comes the potential for a wider range of terrains you can negotiate. That coupled with the textured paint finish gives the chair rugged, outdoor look.
The G-Explorer is designed so it can be easily folded and disassembled for transportation, meaning it can fit into the boot of almost any car, into narrow train passage ways and even on plane journeys. A quick release mechanism engaged by pulling up the seat upholstery folds the chair up in one easy motion.
The side frame has been given a new 4 degree seat angle, providing extra comfort and an ergonomic posture. The backrest angle of the G-Explorer has been adjusted slightly to give the user a more natural seating position providing superb lumbar support. Van Os have also added height adjustable push handles to make the attendants experience more comfortable too.
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