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Within 3-4 working days.
We deliver to the Great British mainland (England, Scotland & Wales) only.
We deliver to the Great British mainland (England, Scotland & Wales) only. We can also deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
Yes, so long as you call to confirm this so we can ensure it will be ready in time. We will provide a demonstration and keep the box if you wish.
We will offer to replace it without quarrel, so long as you notify us within 48 hours of the order being tracked as delivered and the item shows no signs of use. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.
14 days starting from when the order tracks as being delivered.
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
You are responsible for ensuring the product is adequately packaged and protected in transit.
Note that if you are returning an item because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the product develops a fault after 14 days of taking delivery, please check our excellent warranty policy for details.
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
Please note that in line with the consumer contracts regulations, express, engineer/set-up and 'ready to drive' delivery options are non-refundable.
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Already own this item and need a warranty repair?
Click here to submit a warranty repair request.
We endeavour to only sell from a select range of the most reliable manufacturers and as such, the failure rate on our furniture products is incredibly low. We therefore give our customers two options regarding warranty:
1) Free 1yr: The base warranty covers the parts, labour and call-out charges from our furniture repair specialists for 1 year. It does not include damage from wear and tear and accidental incidents such as staining. The manufacturer may cover certain parts only (excludes call-out charges) for more than one year, please check your instruction manual for details.
2) Premium Warranty: This paid option extends the warranty covering parts, labour and call-outs in the event of a fault to a total of 5 years and also adds accidental damage cover, to ensure that you are insured against pet damage, stains and more. For full details on this insurance policy, please click here to view the Insurance Product Information Document.
Please note that due to changes in FCA Law, the Emmiera group who provide the premium warranty now have to operate a fixed pricing structure for warranties based on the value of the furniture:
All our products carry the following warranty exclusions:
It also features a fully sprung platform, luxury tapered seat cushion and an inviting back cushion that will provide many an hour of great comfort and support.
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